Terms of Service

1. Agreement to Terms

By accessing or using the AtmanVault website at https://atmanvault.comand purchasing our products, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our services. These Terms constitute a legally binding agreement between you and AtmanVault.

2. Products & Services

• We sell authentic gemstones, rudraksha, crystals, yantras, spiritual jewellery, and related products as described on our website.
• Product images are representative; natural gemstones may vary slightly in colour, inclusions, and appearance from photographs.
• Astrological consultations and gemstone recommendations are advisory in nature and do not guarantee specific outcomes.
• Energized (abhimantrit) products have undergone Vedic consecration rituals; spiritual benefits are based on traditional beliefs and individual faith.
• We reserve the right to limit quantities, discontinue products, or refuse service at our discretion.

3. Account Registration

You may create an account to access order history, wishlists, and personalised features. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorised access. We use Clerk for secure authentication.

4. Orders & Payment

• Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.
• Prices are listed in INR and include applicable GST unless stated otherwise. International prices may be displayed in USD/EUR/GBP at prevailing exchange rates.
• Payment is processed securely through Razorpay (domestic) and Stripe (international). We do not store complete payment card details.
• Order confirmation is sent via email upon successful payment. A contract is formed when we send order confirmation.
• We may cancel orders due to pricing errors, stock unavailability, or suspected fraud, with a full refund.

5. Shipping & Delivery

Shipping terms are governed by our Shipping Policy. Delivery timelines are estimates and not guaranteed. Risk of loss passes to you upon delivery to the carrier. We are not liable for delays caused by customs, weather, or carrier issues beyond our control.

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy. Energized products, custom jewellery, and personalised items are non-returnable as specified therein.

7. Intellectual Property

All content on this website — including text, images, logos, product descriptions, and design — is the property of AtmanVault and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

8. Prohibited Uses

• Using the website for any unlawful purpose or to solicit unlawful activity
• Attempting to gain unauthorised access to our systems or user accounts
• Scraping, data mining, or automated collection of website content
• Reselling products purchased from us without authorisation
• Submitting false information during checkout or consultations
• Interfering with the proper functioning of the website

9. Disclaimer of Warranties

Our products and services are provided “as is.” While we guarantee the authenticity and quality of our gemstones and products, we make no warranties regarding astrological outcomes, spiritual benefits, or health effects. Astrological consultations are for informational purposes. Consult qualified professionals for medical, financial, or legal advice.

10. Limitation of Liability

To the maximum extent permitted by law, AtmanVault shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless AtmanVault, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.

12. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan. We encourage resolving disputes amicably through our customer support team before pursuing legal action.

13. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect and use your personal information.

14. Changes to Terms

We may modify these Terms at any time. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance. We recommend reviewing these Terms periodically.

15. Contact