Privacy Policy

1. Introduction

AtmanVault(“we,” “us,” or “our”) operates the website https://atmanvault.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or make a purchase.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details (processed securely through Razorpay and Stripe — we do not store full card numbers).
• Account Information: Login credentials managed through Clerk authentication, order history, wishlist items, and saved addresses.
• Astrological Information: Birth date, time, and place of birth when voluntarily provided for gemstone consultations.
• Technical Data: IP address, browser type, device information, pages visited, and cookies for analytics and site functionality.
• Communications: Messages sent through our contact form, customer support inquiries, and newsletter subscriptions.

3. How We Use Your Information

• Process and fulfil your orders, including shipping and delivery
• Provide astrological consultations and gemstone recommendations
• Send order confirmations, shipping updates, and delivery notifications
• Respond to customer support requests and inquiries
• Send marketing communications (with your consent; unsubscribe anytime)
• Improve our website, products, and customer experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms

4. Information Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors (Razorpay, Stripe), shipping carriers (DHL, FedEx, Blue Dart), email services (Resend), cloud hosting, and analytics providers.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

5. Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember preferences, analyse site traffic via Google Analytics, and improve our services. You can control cookies through your browser settings. Disabling cookies may affect site functionality such as cart persistence and login sessions.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing, access controls, and regular security assessments. While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including order records (7 years for tax compliance), account data (until deletion request), and marketing preferences (until unsubscribe).

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability for information you provided
• Withdraw consent for marketing communications

To exercise these rights, contact us at hello@atmanvault.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related questions or requests, contact our Data Protection Officer: